Returns policy
Last updated 3 Oct 2026
Changed your mind, or something not right? Here is everything about returning an item on Demo Store — what is eligible, how pickup works, and when you get your refund or replacement.
At a glance
| Category | Window from delivery | Refund | Replacement | Condition |
|---|---|---|---|---|
| Mobiles, laptops, tablets | 7 days | Yes | Same item | Original box, accessories and invoice. Returns without the box are not accepted for electronics. |
| Mobile accessories | 7 days | Yes | Same item | Original box and accessories |
| Clothing and footwear | 10 days | Yes | Same item, or a different size / colour | Unused, unwashed, tags attached |
| Watches, bags, jewellery, sunglasses | 10 days | Yes | Same item | Unused, with box and tags |
| Furniture | 7 days | Yes | Same item | Unassembled or as delivered; metro pincodes |
| Home décor, kitchen, sports | 7 days | Yes | Same item | Unused, original packaging |
| Groceries | Non-returnable — full refund if damaged or wrong item | — | Report with photos within 7 days | |
| Beauty, skin care, fragrances | Non-returnable — full refund if damaged or wrong item | — | Seal unbroken unless damaged in transit | |
| Gift cards, vouchers, downloads | Non-returnable — refund only if the code or file is faulty | — | Contact support | |
The exact last date to return is shown on the product page before you buy, in your cart, and against every item in Account → Orders. Non-returnable items are clearly labelled before purchase.
How to return
- Open Account → Orders, choose the order and tap Return or replace.
- Select the items and quantity, pick a reason, and add photos if the item is damaged, defective or the wrong item (photos are mandatory for these three reasons).
- Choose Refund or Replacement. For clothing and footwear you can pick a different size or colour.
- Choose where the refund should go (original payment method, or Demo Store wallet for an instant refund) and pick a pickup slot.
- Hand the item to our courier partner. Pickup is free.
Refund timeline
| Stage | When |
|---|---|
| Return requested | Day 0 |
| Approved | Instantly for damaged / defective / wrong item; within 24 hours otherwise |
| Picked up | In the slot you chose, usually within 2 working days |
| Quality check at warehouse | 1–2 working days after pickup |
| Refund initiated | Same day as the quality check |
| Refund received | Demo Store wallet: instantly · Original payment method: 5–7 business days |
Every stage is dated in the refund tracker on your order page.
Worked examples
Example 1 — a shirt that does not fit
You buy a shirt for ₹1,699 and a pair of shoes for ₹6,799 (total ₹8,498, free delivery) and pay by UPI. The shirt is too tight. On day 4 you raise a return for the shirt with the reason “size / fit”. You can either get a replacement in size L, or a refund of ₹1,699 to your UPI account in 5–7 business days (or to your Demo Store wallet instantly).
Example 2 — a coupon and a partial return
You buy two items for ₹1,500 and ₹1,000 (₹2,500) and use coupon DEMO200 (₹200 off on orders above ₹1,999), paying ₹2,300. The discount is shared in proportion: ₹120 on the first item, ₹80 on the second. You return the ₹1,000 item. The order is now worth ₹1,500, which is below the coupon's ₹1,999 minimum, so the coupon no longer applies: the ₹120 discount you kept on the other item is deducted. Refund = ₹1,000 − ₹80 − ₹120 = ₹800.
Example 3 — a damaged item on a cash on delivery order
You order a ₹399 lamp with cash on delivery and pay ₹399 + ₹49 delivery + ₹29 COD fee = ₹477 at the door. The lamp arrives cracked. You raise a return with photos; it is approved automatically. Because the item was damaged, the delivery fee is refunded too: ₹448 (₹399 + ₹49) is credited to your Demo Store wallet. The COD fee is not refundable.
Example 4 — groceries
Groceries are non-returnable. If a pack arrives damaged or you receive the wrong item, raise a return with photos within 7 days and we refund the item in full, including the delivery fee. There is no need to send the item back in most cases.
Replacement
If you choose a replacement, we ship the new item as soon as the original is picked up, at no extra charge. If the replacement is out of stock we refund you instead.
When a return can be rejected
- The return window has closed.
- The item is used, washed, damaged by the customer, or missing tags, box, accessories or freebies.
- The item returned is different from the one delivered.
- For electronics: the original box is missing, or the device is locked to an account.
See also the Cancellation and refund policy.