I received a damaged, defective or wrong item
Raise a return with photos — it is approved automatically and the delivery fee is refunded too.
Updated 3 Oct 2026
We are sorry about that. Raise a return from the order page within the return window, choose Damaged, Defective or Wrong item, and add at least one photo.
- These returns are approved automatically.
- You are refunded the price you paid for the item, and the delivery fee as well.
- This also applies to non-returnable items such as groceries and beauty products.
- The cash on delivery fee is not refundable.
Clear photos of the item, the packaging and the shipping label help us sort it out quickly.